Items once sold would not be subject to return policy. Products once sold can only be exchanged / replaced with the same product, subject to stock availability and terms of exchange / replacement policy.


We may replace the item on the ground of following discrepancies:

If you have received the product with a broken seal.
If the product is not of appropriate mentioned quantity.
If the product is different from the product you ordered.
If the product is found to be contaminated.
Provided that exchange / replacement can only be made with respect to same product depending upon the availability of the stock, and after approval being made by the production team.

Request for Exchange / Replacement of product(s) shall only be made within 24 hrs of Delivery of the product, subject to proper photography and videography of the product(s), which shall further subject to approval by production team. Once the replacement / exchange of product is accepted, a confirmation email would be sent on the registered email address for the process of initiation of the same.

Exchange / Replacement of products is eligible only for damaged products. Any exchange / replacement requested must be unused and in their original condition with all original tags, seal and packaging intact.

Items once sold would not be subject to return / refund / exchange policy, unless approved by production team.


Order(s) once placed are eligible to be cancelled only prior to the confirmation call / SMS received from the multano team.

Cancellation for orders can be made by going to ‘My Orders’ on the website, clicking on the order and then hitting the cancel order. Please specify the reason for cancellation.

In case of cancellation, the amount will be refunded back to the account from which the payment was made. Any amount paid will be credited to the same payment mode which was used for making the payment.

All the payments made digitally using, credit card/debit card/net banking/ wallet, the user / customer will get the refund for the order at the source account within 7-10 working days from the date of cancellation (depending upon the processing time of the bank).

No cancellation of orders shall be initiated after the confirmation from the team. Customer / User shall not be entitled to any refund in this case.


Multano has made this service available to you as a matter of convenience. Multano does not warrant that this site, its servers, or e-mail sent from multano are free of viruses or other harmful components. Multano will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Multano will not be responsible for any damage suffered by Customers from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act/omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. Multano has endeavored to ensure that all the information on the website is correct, but neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. In no event shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

The use or the inability to use the services.
Unauthorized access to or alteration of the user's transmissions or data.
Any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website or service. Neither shall be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond multano’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
User agrees and undertakes that user shall be solely responsible for his/her conduct and that multano reserves the right to terminate your rights to use the service immediately, notwithstanding penal provisions under the applicable laws enacted by the Government of India or any other statutory, legislative or regulatory authority authorized in this regard from time to time. In no event shall multano, its affiliates, employees, agents, consultants, contracted companies be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including but not limited to, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the multano sites/services for interrupted communications, delay, lost data or lost profits arising out of or in connection with this agreement.
Multano shall not be liable for any delay / non-delivery of purchased goods due to natural calamities, flood, fire, wars, acts of god, Pandemic or any cause that is beyond its control.

Notwithstanding anything contained herein, in no event shall Multano, its directors, officials, representatives, and employees are liable for any damages or claims relating to products sold through its various platforms.

All prices, unless indicated otherwise are in Indian Rupees. The availability of products is subject to change without prior notice at the sole discretion of Multano and orders can be cancelled if the product goes out of stock. Multano reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price which may be higher or lower than published. This shall be regardless of whether the order has been confirmed and / or payment been levied via credit card or debit card or otherwise. In the event, the payment has been processed by Multano the refund amount shall be credited to the credit card / debit card account and duly notified to you via email / SMS.

In a credit / debit card transaction, you must use a credit card / debit card that is issued in the name of the customer / user itself. Multano will not be liable for any credit card / debit card fraud because of the card being used fraudulently. The liability to use a credit card / debit card or a net banking transaction fraudulently will be on the customer / user and the onus to 'prove otherwise' shall be exclusively on the customer / user. Any request for cancellation of orders (in this regard) once duly placed on the site, shall not be entertained.

In the event of non-delivery of a product on account of a mistake by a customer / user (i.e. wrong name or address) any extra cost incurred by Multano for re-delivery shall be claimed from the customer / user placing the order.

Multano reserves the right to charge a fee for any or such facilities or freight or handling charges or shipping charges or statutory taxes.

Multano and its affiliates reserve the right to cancel orders for the product in their sole discretion for any reason which can include but not limited to, the product being out of stock, or for any other reason without intimation to the user.


Prices for products are described on our website and are incorporated into these terms by reference. All prices are in Indian rupees. Prices, products, and services may change at Multano’s sole discretion without prior intimation.

In accordance with the current legislation, Multano is obliged to charge GST on all orders with delivery addresses. GST will be charged at the legally applicable rate.